Privacy Policy
Last updated: September 10, 2026
This policy explains what information Our Dream AI collects, why, and the choices you have. Because conversations with your characters can include personal or sensitive details you choose to share, we encourage you to avoid sharing information you wouldn't want stored (e.g. financial account numbers, government IDs, or others' personal data).
1. Scope
This Privacy Policy describes how Our Dream AI ("we," "us," "our") collects, uses, discloses, and protects information when you use en-ourdream.com and related apps and features (the "Service"). It applies to visitors, registered users, and creators. It does not apply to third-party sites we link to.
2. Information we collect
| Category | Examples |
|---|---|
| Account information | Email address, username, password (hashed), date-of-birth confirmation, authentication method (e.g. Google/Apple sign-in). |
| Content you provide | Character descriptions, chat messages, prompts, uploaded images, and other material you submit to the Service. |
| Payment information | Billing details processed by our payment providers. We do not store full card numbers on our own servers. |
| Usage data | Feature usage, session length, device/browser type, approximate location (from IP), pages viewed, crash logs. |
| Communications | Support requests, survey responses, and any correspondence with us. |
| Cookies & identifiers | Cookies, local storage, and similar technologies as described in Section 7. |
3. How we use information
- To provide, operate, and maintain the Service, including generating chat, image, and video responses.
- To personalize your experience, including character memory/context within your own account.
- To process payments, manage subscriptions, and administer the Dreamer Program.
- To detect, investigate, and prevent fraud, abuse, and violations of our Terms and Safety & Policy guidelines, including content involving minors or non-consensual imagery.
- To communicate with you about updates, security notices, and (where permitted) marketing — you can opt out of marketing at any time.
- To analyze aggregated usage trends and improve the Service's features, performance, and safety systems.
- To comply with legal obligations and respond to lawful requests from authorities.
4. Legal basis for processing (EEA/UK users)
If you are in the European Economic Area or UK, we process your information under one or more of these legal bases: performance of a contract (providing the Service), our legitimate interests (safety, fraud prevention, service improvement), your consent (e.g. marketing, certain cookies), and compliance with legal obligations.
5. How we share information
We do not sell your personal information. We may share information with:
- Service providers who host infrastructure, process payments, provide customer support, or run AI model inference on our behalf, under contractual confidentiality and data-protection obligations.
- Legal & safety authorities when required by law, legal process, or to protect the rights, property, or safety of Our Dream AI, our users, or the public — including in connection with suspected exploitation of minors, which we will report to the relevant authorities (e.g. NCMEC in the U.S., or the applicable national body) as required.
- Business transfers — if we are involved in a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to this policy or a successor policy.
- With your direction — for example, if you choose to publish a character publicly through the Dreamer Program, that character's public-facing details become visible to other users.
6. AI processing & model training
Your messages and prompts are processed by AI models (our own and/or third-party providers) to generate responses, images, and video. Where we or our providers use conversation data to improve or train models, we will describe the relevant settings and opt-out choices, if any, in-product or in a supplemental notice. We apply technical safeguards intended to prevent the generation of content depicting real, identifiable people or content sexualizing minors, and we use automated and human review to enforce these safeguards.
7. Cookies & similar technologies
We use cookies and similar technologies for authentication, remembering preferences, measuring performance, and (where you consent) advertising analytics. You can control cookies through your browser settings and, where required, through an in-product cookie preference tool. Disabling some cookies may affect Service functionality.
8. Data retention
We retain personal information for as long as your account is active and as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Chat history and generated content are generally retained until you delete them or close your account, subject to backup and legal-hold periods. Some data (e.g. records related to safety violations) may be retained longer where necessary for legal or safety purposes.
9. Security
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and monitoring. No system is completely secure, and we cannot guarantee absolute security of information transmitted to or stored by the Service.
10. International transfers
We may process and store information in countries other than your own. Where required, we use appropriate safeguards for international transfers, such as standard contractual clauses.
11. Your rights & choices
Depending on your location, you may have rights to: access, correct, or delete your personal information; export a copy of your data; restrict or object to certain processing; and withdraw consent where processing is based on consent. You can exercise most of these directly from your account settings, or by contacting us at privacy@en-ourdream.com. We will respond within the timeframe required by applicable law. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data-protection authority.
12. Children's privacy
The Service is intended for adults 18 and older and is not directed to children. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected information from someone under 18, we will delete it and terminate the associated account. If you believe a minor is using the Service, please contact us immediately at trust@en-ourdream.com.
13. Region-specific disclosures
California (CCPA/CPRA)
California residents may have the right to know, delete, correct, and opt out of the "sale" or "sharing" of personal information (as those terms are defined under California law), and the right to non-discrimination for exercising these rights. We do not sell personal information for money. Requests can be submitted to privacy@en-ourdream.com.
Other jurisdictions
Additional disclosures may apply depending on your location (for example, under Brazil's LGPD, Canada's PIPEDA, or other regional laws). Contact us for jurisdiction-specific information.
14. Changes to this policy
We may update this Privacy Policy periodically. Material changes will be highlighted via email or an in-product notice before they take effect. The "Last updated" date at the top reflects the most recent revision.
15. Contact us
For privacy questions or to exercise your rights, contact us at privacy@en-ourdream.com or through our Support Center. [Insert registered company name and mailing address for your Data Controller here.]